FAQ’s
Frequently Asked Questions (FAQs)
We understand that you may have some questions about our products and services. Below are answers to some of the most common inquiries. If you can't find the information you're looking for, feel free to contact our support team.
1. How long does shipping take?
We offer fast and reliable worldwide shipping. Delivery times vary depending on your location and the shipping option you choose at checkout, but we generally aim to deliver within 6-10 days.
2. What if my product arrives damaged or defective?
If your product arrives damaged or defective, please contact our customer support team within 48 hours of delivery. We offer a hassle-free return or replacement policy for defective items.
3. Do you offer a warranty on your products?
Yes, all our products come with a 30-day warranty that covers manufacturing defects. For more details, please visit our warranty page.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order status on our website or directly on the carrier's site.
5. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods. All transactions are encrypted to ensure your safety.
6. Can I return a product if I am not satisfied?
Yes, we offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can return it for a full refund or exchange.
7. How do I contact customer support?
You can reach our customer support team 24/7 via email at nextcasehub@gmail.com, phone, or live chat on our website. We're always here to assist you.
8. Are your products environmentally friendly?
We are committed to sustainability. Many of our products are made with eco-friendly materials, and we're continuously working towards reducing our environmental footprint.
9. Can I modify or cancel my order?
You can modify or cancel your order within 24 hours of purchase. After this period, changes may not be possible as the order may already be in processing.
10. What should I do if I receive the wrong product?
If you receive the wrong product, please contact our support team immediately. We'll arrange for a return or exchange at no extra cost to you.
11. Do you offer discounts for bulk purchases?
Yes, we offer discounts for bulk purchases. Please contact our sales team for more information on bulk order pricing and availability.
12. How do I use the electric facial massager?
Simply apply your favorite skincare product or serum to your face, turn on the massager, and gently move it in upward circular motions. The massager will stimulate your skin, improving blood flow and promoting a healthy glow.
13. Is the electric facial massager safe for all skin types?
Yes, our electric facial massager is designed to be gentle and safe for all skin types. However, we recommend doing a patch test before use, especially if you have sensitive skin or any skin conditions.